KEEPING FOOD SERVICE RUNNING
Facilities Leadership + On-Demand Services
One Facilities Partner. Two Ways to Engage.
Reduce Downtime. Control Costs. Improve Performance. Protect Your Business.
✓ Founded by Restaurant Operators
✓ 20+ Years of Restaurant Leadership
✓ Multi-Unit Operations & Facilities Expertise
✓ Co-Founder of DIG INN
Urgent issues prioritize via SMS or call
OUR SOLUTIONS
One Facilities Partner. Two Ways To Engage.
Total Facility Solutions is built on two core pillars. Together, they provide the leadership and execution needed to keep restaurant operations running efficiently.
Why TFS
At Total Facility Solutions, we speak your language because we’ve sat in your seat. We founded TFS to bridge the gap between heavy operations and physical site management. We aren't just a service dispatch; we are your strategic partners in reducing downtime and eliminating the facility-related headaches that stall growth. By acting as a trusted extension of your leadership team, we provide the Strategic guidance and responsive support needed to let you focus on what matters: your guests, your kitchen, and your bottom line.
Strategic leadership that keeps food service running.
Strategic Facilities Leadership
On-Call Facilities Leadership for Restaurants
- Fractional Director of Facilities | Multi-Site Support for Growing Brands | Owner Representation on Major Projects
Maintenance Strategy for Busy Kitchens
- Facility Assessment | Preventive Maintenance Planning | Repair & Maintenance Optimization | Vendor Management
Capital Projects for Growing Restaurants
- CapEx Planning with Clear ROI | Construction & Renovation Management | Owner Representation on Major Projects
Know What Your Facility Needs
Schedule a Facility Assessment
Get a clear picture of your facility's condition, immediate needs, and future priorities. TFS Facility Assessments help operators identify risks, recurring maintenance issues, equipment needs, and upcoming capital investments—before they become costly surprises.
Your assessment can include:
- Facility & equipment condition
- Repair, maintenance & operational priorities
- Repair vs. replace recommendations
- Capital planning & prioritized next steps
Assess. Prioritize. Plan.
Understand what needs attention now, what can wait, and what you should plan for next.
New Client Facility Assessment
Introductory assessment pricing available for new TFS clients.
The TFS Edge
Built by Operators for You
We bring 20 years of real-world experience from inside the restaurant walls.
One Facilities Partner. Two Ways to Engage.
Seamlessly blend high-level strategy with boots-on-the-ground repair execution.
Focus on Uptime Outcomes
We move from reactive chaos to proactive control, extending equipment life and stabilizing your maintenance expenditure.
From Strategy Through Completion
We don’t just advise or dispatch contractors. We lead, coordinate, and execute every step—from long-term planning to on-site resolution.
FOUNDER
Duke Pilgrim
Duke Pilgrim is an experienced restaurant operations leader with over 20 years in the field. As a co-founder of DIG INN, he spearheaded the facilities, construction, and infrastructure needed to grow a startup into a multi-market success story. Duke understands the daily friction points of general managers and operations directors alike. His approach is built on authentic experience, offering the kind of practical partnership that only someone who has opened and operated dozens of restaurants can provide.
Partner With TFS
Choose the engagement model that fits your operational needs.
Planning Ahead
Strategic Facilities Leadership
Elevate your operations with fractional facilities leadership. We act as your strategic partner to optimize maintenance and lead capital projects.
✓ Regional Facilities Strategy
✓ CapEx Planning & Execution
✓ Multi-Site Vendor Management
✓ Performance & Budget Oversight
15-Minute Discovery Call • No Obligation
Need Service Today
On-Demand Facility Services
Fast, reliable support for urgent maintenance and repairs. We deploy specialized trades to keep your critical systems running.
✓ Emergency Trade Dispatch
✓ Responsive Repair & Maintenance
✓ HVAC, Plumbing & Electrical
✓ Specialty Kitchen Equipment Support
Our Promise
We've worked in restaurants, so we understand what's at stake. Whether we're providing strategic facilities leadership or coordinating a repair, we're committed to practical guidance, responsive communication, and dependable execution.